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Integration & Application

Where Customer Experience Meets Intelligence

More than a CRM. It’s a CX command center.

RedSquirrel™ is Radiant’s homegrown innovation. a customer engagement and service management platform designed to bridge operational gaps between contact centers and enterprise back-office systems. It was created to solve the “context gap” that most CX teams face — fragmented data, inconsistent experiences, and disconnected systems.

By integrating seamlessly with Genesys Cloud CX and KeyAI™, RedSquirrel™ delivers unified case visibility, customer analytics, and workflow orchestration that empower every agent, supervisor, and decision-maker.

Unified Service Visibility

  • End-to-End Clarity:
    Gain full visibility into tickets, SLAs, and engineer workloads across all customers and products.

  • Data in One View:
    Centralize incident, change, and project tracking in a single unified platform.

Smart Automation & AI Insights

  • Intelligent Escalation: Automate task routing, reminders, and approvals leveraging on built-in KeyAI™ intelligence.

  • Faster Resolution:
    Reduce manual overhead through smart triggers, automated reports, and predictive insights.

Governance & Compliance

  • Audit-Ready:
    Maintain full traceability of every action with time-stamped logs and user accountability.


  • SLA Monitoring:
    Measure and enforce response and resolution SLAs to ensure consistent service excellence.

Performance Analytics

  • Data-Driven Improvement: Visualize team performance, SLA breaches, and CSAT trends in interactive dashboards.



  • Operational Excellence:
     Use RedSquirrel™ metrics to optimize workload balance, engineer utilization, and customer experience.

System Integration

  • Seamless Connectivity: Integrate various software and hardware systems into a unified platform, ensuring smooth communication and data flow across your entire infrastructure.

  • Custom Integrations: Tailor integration solutions to meet the specific needs of your business, whether it's connecting legacy systems with modern applications or integrating new technologies.

Custom Application Development

  • Tailored Solutions: Develop custom applications designed to meet the unique requirements of your business, from internal tools to customer-facing apps.


  • Scalable Applications: Build applications that grow with your business, offering the flexibility to adapt to changing needs and market demands.

API Management

  • Streamlined API Integration: Simplify the integration of third-party APIs with your existing systems, enhancing functionality and expanding capabilities.


  • Secure API Management: Ensure the security and reliability of your APIs with robust management tools, protecting your data and operations.

Workflow Automation

  • Efficient Processes: Automate repetitive tasks and complex workflows to increase efficiency and reduce manual errors.



  • AI-Powered Automation:
     Leverage AI to create intelligent automation solutions that optimize business processes and improve decision-making.

Integration & Application

Integration & Application

WHY CHOOSE US

Why Choose Radiant Communication?

Radiant Communication excels in integration and application by providing seamless connectivity solutions that optimize business operations. Their network services are designed to integrate effortlessly with cloud platforms, enterprise applications, and IoT systems, ensuring smooth data flow and interoperability. With secure APIs, SD-WAN capabilities, and advanced automation, Radiant enables businesses to streamline workflows, enhance collaboration, and improve overall efficiency. Their expert team ensures tailored solutions that align with specific business needs, reducing complexity and accelerating digital transformation.

Expert Integration

With extensive experience in system integration, we ensure seamless connectivity across all platforms and applications.

Custom Development

Our tailored application development services ensure that your software solutions align perfectly with your business goals.

Ongoing Support

We provide continuous support to maintain and optimize your integrations and applications, ensuring they deliver long-term value.

Streamline your operations with our Integration & Application services.

Whether you’re ready to automate processes, enhance customer experiences, or gain actionable insights, Radiant Communication is here to guide you every step of the way.

Contact Us

Empower businesses with cutting-edge solutions to transform, optimize, and thrive in the digital era since 1997

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Web Designer Malaysia

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Our address:

24G-26G, Jalan 8/116B, Off, Jalan Kuchai Lama, Sri Desa Entrepreneur Park, 58200 Kuala Lumpur, Federal Territory of Kuala Lumpur

(+603)-7981 8355

enquiry@radiantcomm.com

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