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KEYAI

Engage. Anticipate. Empower. Evolve.

The Intelligent Layer for Every System, Not Just Your Contact Center.

KeyAI™ by Radiant is an AI-powered orchestration platform that unifies automation, analytics, and human intelligence across your enterprise. It extends far beyond the contact center — integrating seamlessly with CRM, banking, HR, logistics, and other core systems to create intelligent, connected workflows.

 

By bridging people, processes, and platforms through secure APIs and AI-driven insights, KeyAI helps organisations resolve faster, operate smarter, and continuously evolve. It transforms data into action, automation into outcomes, and every interaction into measurable value.

The foundation of KeyAI lies in four interconnected pillars — Engage, Anticipate, Empower, and Evolve.
Each pillar represents a strategic phase in how intelligence transforms everyday operations into exceptional experiences. Together, they form a continuous cycle that connects customers, employees, and systems across your entire organisation — enabling smarter engagement, faster decisions, and measurable business outcomes.


Engage



Create meaningful, intelligent interactions across every channel and system.




  • Omnichannel Automation: Deliver consistent chat, voice, and digital experiences powered by AI.

  • Proactive Outreach: Engage customers through WhatsApp, SMS, and Email based on intent and timing.

  • Secure Interactions: Enable seamless authentication, KYC, and form submissions linked to backend systems.



Anticipate



Predict what customers or systems need before they ask, turning data and context into timely action.




  • Intent Detection: Understand natural language and behavioural cues to identify customer or process intent in real time.

  • Predictive Routing: Direct interactions to the best resource — agent, bot, or workflow — for first-time resolution.

  • Proactive Insights: Trigger alerts, recommendations, or automation based on analytics, SLA risks, and anomaly detection.



Empower



Equip your teams and systems with intelligence to work faster, smarter, and more collaboratively.




  • Real-Time Assistance: Provide agents and employees with contextual recommendations, answers, and next-best actions as they work.

  • Workflow Automation: Automate repetitive tasks, updates, and notifications across CRM, HR, Finance, and IT systems.

  • Knowledge Enablement: Surface the right insights and resources instantly, reducing search time and improving decision quality.



Evolve



Continuously learn, optimise, and govern through data, insights, and innovation.




  • Performance Insights: Track SLA, CSAT, and ESAT metrics across teams, processes, and systems in real time.

  • Continuous Optimisation: Apply journey analytics, feedback loops, and A/B testing to improve service and efficiency.

  • Governance & Compliance: Ensure auditability, data retention, and policy alignment across all operations.


KeyAI™ by Radiant is an AI-powered orchestration platform that unifies automation, analytics, and human intelligence across your enterprise. It extends far beyond the contact center — integrating seamlessly with CRM, banking, HR, logistics, and other core systems to create intelligent, connected workflows.

By bridging people, processes, and platforms through secure APIs and AI-driven insights, KeyAI helps organisations resolve faster, operate smarter, and continuously evolve. It transforms data into action, automation into outcomes, and every interaction into measurable value.

“Empower your teams, delight your customers,
and accelerate your CX transformation — the intelligent way”.

WHY CHOOSE US

Why Choose Radiant Communication?

Radiant Communication’s cloud contact center offers a scalable, omnichannel solution that integrates voice, chat, email, and social media for seamless customer interactions. With AI-powered automation, intelligent call routing, and real-time analytics, businesses can enhance efficiency and customer satisfaction. Its secure, compliance-ready infrastructure ensures data protection, while seamless CRM integrations and a cost-effective cloud model reduce operational complexity. Ideal for businesses seeking flexibility, reliability, and enhanced customer engagement.

Expertise in Cloud Technology

Deep experience in deploying and managing cloud-based contact center solutions.

Customer-Centric Approach

We focus on your specific needs to deliver a solution that enhances customer engagement.

Comprehensive Support

From implementation to ongoing management, we provide end-to-end support.

Transform your customer interactions with our Cloud Contact Centre solutions.

Whether you’re ready to automate processes, enhance customer experiences, or gain actionable insights, Radiant Communication is here to guide you every step of the way.

Contact Us

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Empower businesses with cutting-edge solutions to transform, optimize, and thrive in the digital era since 1997

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(+603)-7981 8355

enquiry@radiantcomm.com

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