Artificial Intelligence (AI)


KeyAI™ — Smarter. Faster. Personalized CX.

KeyAI™ is Radiant Communication’s AI-powered customer experience (CX) automation platform, designed to redefine how businesses engage, respond, and connect with customers across every channel. Built with large language models (LLMs) and natural language processing (NLP), KeyAI™ automates conversations, assists agents in real-time, and delivers personalized interactions — faster, smarter, and more intuitively than ever before.

Our Four Pillars of Intelligent Experience

Engage

Deliver human conversations, powered by AI.



  • Omnichannel Bots: Power conversations across WhatsApp, webchat, email, and voice — 24/7.

  • Natural Understanding: Detects intent, tone, and emotion to deliver more human-like dialogue.

  • Smart Handover: Seamlessly transfers to human agents with full conversation context.



Anticipate

Anticipate needs before customers ask.



  • Proactive Engagement: Anticipates customer needs
    and triggers next-best actions automatically.

  • Workflow Automation: Streamlines repetitive processes to reduce manual effort.

  • Real-Time Decisioning: Uses live insights to route, prioritize, and resolve faster.



Empower

Empower every agent with real-time AI.



  • AI Co-Pilot: Suggests responses, summarizes tickets, and provides instant knowledge during live chats.

  • Context Awareness: Detects sentiment and guides agents with empathy.

  • Productivity Boost: Reduces handling time and improves first-contact resolution.



Evolve

Turn every interaction into intelligence.



  • Performance Analytics: Tracks automation success, deflection rates, and agent efficiency.

  • Customer Sentiment: Measures tone and satisfaction across every interaction.

  • Continuous Learning: Optimizes AI behavior through feedback and predictive modeling.



KeyAI™ is Radiant Communication’s AI-powered customer experience (CX) automation platform, designed to redefine how businesses engage, respond, and connect with customers across every channel. Built with large language models (LLMs) and natural language processing (NLP), KeyAI™ automates conversations, assists agents in real-time, and delivers personalized interactions — faster, smarter, and more intuitively than ever before.

KeyAI™ Capabilities

Built with advanced large language models (LLMs), predictive analytics, and workflow intelligence,
KeyAI™ connects every part of your customer experience ecosystem — from conversation to resolution.

  • Omnichannel Orchestration: Seamlessly manage interactions across WhatsApp, web, social, and voice in one unified platform.
  • Conversational AI: Understands intent, emotion, and context using NLP and sentiment analytics.
  • Predictive Routing: Directs customers to the right agent or automation with data-driven precision.
  • Agent Co-Pilot: Offers real-time suggestions, summaries, and contextual knowledge for faster resolutions.
  • Workflow Automation: Simplifies repetitive back-office and service tasks through AI-driven triggers.
  • Insight Engine: Transforms interaction data into actionable intelligence for continuous optimization.

Business Benefits

KeyAI™ delivers measurable impact across customer experience, operational efficiency, and team performance.

  • Faster Response Times: Reduce average handling time (AHT) and boost SLA compliance through real-time automation.
  • Improved CSAT & NPS: Enhance satisfaction and loyalty by delivering personalized, human-like conversations.
  • Higher Agent Productivity: Empower teams with AI insights and co-pilot support to handle more cases with less effort.
  • Scalable Service Delivery: Handle customer surges effortlessly without increasing headcount or cost.
  • Actionable Insights: Leverage AI-driven analytics to identify trends, service gaps, and optimization opportunities.
  • Reduced Operational Cost: Automate up to 60% of repetitive workloads and reinvest resources into strategic growth.

KeyAI™ in Action

Designed for versatility, KeyAI™ transforms how businesses engage, automate, and optimize across industries.

  • Banking & Financial Services: Automate customer verification, loan application queries, and fraud detection workflows through conversational AI and secure authentication.
  • Insurance & Claims: Simplify claims reporting, policy renewals, and cross-selling using predictive automation and real-time decisioning.
  • Retail & eCommerce: Enhance customer engagement through AI chatbots that recommend products, track orders, and resolve post-purchase issues instantly.
  • Customer Support Centers: Empower agents with live AI suggestions and next-best actions for faster, more empathetic resolutions.
  • Telecommunications & Utilities: Manage billing inquiries, plan upgrades, and service activations through automated self-service channels.

Why Choose KeyAI™

KeyAI™ isn’t just another AI chatbot — it’s an enterprise-grade CX automation engine designed for scalability, accuracy, and personalization.

  • Built for Enterprise: Integrates seamlessly with Genesys Cloud CX, CRM systems, and data platforms for unified CX operations.
  • AI + Human Harmony: Combines automation with empathy — AI handles the routine, while humans manage high-value interactions.
  • Data Security & Compliance: Ensures privacy through SOC2-ready, ISO 27001-aligned architecture and encrypted data processing.
  • Scalable & Flexible: Supports multi-language, multi-channel, and multi-region deployments without infrastructure overhead.
  • Continuous Learning: Improves over time through interaction feedback, analytics, and fine-tuned language models.
“Empower your teams, delight your customers, and accelerate your CX transformation — the intelligent way.”

“Empower your teams, delight your customers,
and accelerate your CX transformationthe intelligent way”.

💚 Why This Set Works Perfectly

  • “Engage, Anticipate, Empower, Evolve” tells a story of CX transformation.
  • Reads smoothly as a customer journey:
  • Engage customers → Anticipate needs → Empower agents → Evolve experiences.
  • Fits the Radiant tone: intelligent, forward, human-first, and enterprise-ready.


Our Four Pillars of Intelligent Experience

API Lifecycle Management


  • Unified Control: Centrally design, deploy, and manage APIs across their entire lifecycle — from creation to retirement.

  • Accelerated Delivery: Enable faster releases through reusable components and automated publishing workflows.


Security & Access Governance


  • Enterprise Protection: Secure every transaction with OAuth 2.0, API keys, and TLS 1.3 encryption.

  • Policy Enforcement: Apply access controls, rate limits, and IP whitelisting to ensure compliance and prevent misuse.


Performance & Scalability


  • Elastic Performance: Handle high API volumes with intelligent caching, load balancing, and traffic throttling.

  • Seamless Scalability: Scale effortlessly across cloud and hybrid environments without downtime or performance degradation.


Visibility & Analytics


  • Real-Time Intelligence: Gain visibility into API usage, latency, and performance through detailed Apigee analytics dashboards.

  • Actionable Insights: Track trends, detect anomalies, and optimize your API strategy with data-driven decision-making.


API Lifecycle Management


  • Unified Control: Centrally design, deploy, and manage APIs across their entire lifecycle — from creation to retirement.

  • Accelerated Delivery: Enable faster releases through reusable components and automated publishing workflows.


Security & Access Governance


  • Enterprise Protection: Secure every transaction with OAuth 2.0, API keys, and TLS 1.3 encryption.

  • Policy Enforcement: Apply access controls, rate limits, and IP whitelisting to ensure compliance and prevent misuse.


Performance & Scalability


  • Elastic Performance: Handle high API volumes with intelligent caching, load balancing, and traffic throttling.

  • Seamless Scalability: Scale effortlessly across cloud and hybrid environments without downtime or performance degradation.


Visibility & Analytics


  • Real-Time Intelligence: Gain visibility into API usage, latency, and performance through detailed Apigee analytics dashboards.

  • Actionable Insights: Track trends, detect anomalies, and optimize your API strategy with data-driven decision-making.


WHY CHOOSE US

Why Choose Radiant Communication?

Radiant Communication Artificial Intelligence (AI) offers intelligent, automated solutions to enhance customer interactions, streamline operations, and improve efficiency. With advanced AI-driven technology, businesses can optimize communication, reduce response times, and deliver personalized experiences. Our solutions are designed for seamless integration, ensuring reliability, scalability, and superior performance.

Expertise

Cutting-edge AI solutions backed by industry experience.

Client-Focused

Solutions tailored to your unique needs.

End-to-End Support

Comprehensive support from consultation to implementation.

Unlock the potential of AI for your business

Whether you’re ready to automate processes, enhance customer experiences, or gain actionable insights, Radiant Communication is here to guide you every step of the way.

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KeyAI™ Capabilities

Built with advanced large language models (LLMs), predictive analytics, and workflow intelligence,
KeyAI™ connects every part of your customer experience ecosystem — from conversation to resolution.

  • Omnichannel Orchestration: Seamlessly manage interactions across WhatsApp, web, social, and voice in one unified platform.
  • Conversational AI: Understands intent, emotion, and context using NLP and sentiment analytics.
  • Predictive Routing: Directs customers to the right agent or automation with data-driven precision.
  • Agent Co-Pilot: Offers real-time suggestions, summaries, and contextual knowledge for faster resolutions.
  • Workflow Automation: Simplifies repetitive back-office and service tasks through AI-driven triggers.
  • Insight Engine: Transforms interaction data into actionable intelligence for continuous optimization.
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KeyAI™ Capabilities

Built with advanced large language models (LLMs), predictive analytics, and workflow intelligence,
KeyAI™ connects every part of your customer experience ecosystem — from conversation to resolution.

  • Omnichannel Orchestration: Seamlessly manage interactions across WhatsApp, web, social, and voice in one unified platform.
  • Conversational AI: Understands intent, emotion, and context using NLP and sentiment analytics.
  • Predictive Routing: Directs customers to the right agent or automation with data-driven precision.
  • Agent Co-Pilot: Offers real-time suggestions, summaries, and contextual knowledge for faster resolutions.
  • Workflow Automation: Simplifies repetitive back-office and service tasks through AI-driven triggers.
  • Insight Engine: Transforms interaction data into actionable intelligence for continuous optimization.
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