About Us

ABOUT RADIANT COMMUNICATION

Who We Are

Radiant Communication Sdn. Bhd. has been a pioneer in innovative technology solutions since 1997. Based in Malaysia, we specialize in transforming businesses through state-of-the-art omnichannel customer experience (CX) solutions, artificial intelligence (AI), software development, and system integration. For over two decades, we have empowered businesses to stay ahead by leveraging cutting-edge technologies and delivering exceptional results.

Our Services

Our Business Partners

Through our focused and committed approach, RADIANT has gained for itself the Alcatel-Lucent and Genesys Labs Accredited Business Partner status. Most encouraging is that we have successfully maintained this premium status for many years. This status affords our clients, through us, direct access to the technical expertise of Alcatel-Lucent and Genesys Labs internationally.

WHY CHOOSE US

How We Stand Out

Radiant Communication stands out as a trusted partner for organizations seeking to revolutionize their customer engagement and operational strategies. Here’s why:

Proven Expertise in CX Solutions and digital transformation.
A solid track record of successful partnerships with global technology leaders like Genesys, Google, Vonage, and 8x8.
An unwavering commitment to innovation, transparency, and excellence.
Tailored solutions designed to unlock the full potential of every business.

Missions

Create integrated environments that enhance customer engagement.
Foster collaboration across platforms and teams.
Unlock the full potential of the technologies we deploy.
Drive meaningful transformation for our clients.

Visions

Core Values

We are guided by these principles:

Innovation

Owning every challenge and delivering on promises.

Accountability

Continuously exploring new frontiers in technology to add value to our clients.

Transparency

Building trust through open communication and ethical practices.

Collaboration

Partnering with clients and teams to create impactful solutions.

Excellence

Striving for unmatched quality in every project.

COMPANY HIGHLIGHTS

Key Milestones

Our journey is marked by key achievements that define our legacy:

1997Journey Began

Founded and began our journey in Unified Communications (UC) with Alcatel-Lucent.

2021Expanded in CX

Expanded into Customer Experience (CX) solutions with a strategic partnership with Genesys.

2022Evolved in DX

Entered the Digital Transformation (DX) space with Google, further enhancing our service portfolio.

2024Ventured into CPaaS

Ventured into Communications Platform as a Service (CPaaS) with partnerships with Vonage and 8x8.

OUR UNIQUE EDGE

Why Radiant Communication is Different

A robust R&D focus that ensures continuous advancement in software and hardware integration.

Proven flexibility to adapt to complex client environments while delivering exceptional outcomes.

Our Culture and CSR

At Radiant Communication, our culture is built on responsiveness, accountability, and innovation. We cultivate an environment where collaboration thrives, ensuring our clients consistently receive tailored, high-impact solutions.

Our Corporate Social Responsibility (CSR) efforts focus on developing future-ready tech professionals. Through hands-on internships in AI and cloud computing, we empower the next generation to build a brighter, tech-driven future.

Empower businesses with cutting-edge solutions to transform, optimize, and thrive in the digital era since 1997